1. Locating Assets: At Florida Bureau of Unclaimed Funds our team consists of extensively trained professionals who, combined with our private software, specialize in locating dormant assets and unclaimed funds. Through our expertise and advanced technological tools, we diligently search for and identify these assets from a wide range of sources.

2. Identifying parties which are entitled to Assets or Funds (Parties of Interest): Our company has established a dedicated workgroup that operates independently to meticulously review extensive volumes of private and public documents. The primary objective of this workgroup is to identify and establish the rightful parties who hold the rights to the assets or funds under consideration. This includes thoroughly examining the documents to determine the entitlements of various entities such as businesses, individuals, and estates. By conducting this thorough review, we ensure accurate identification and allocation of assets and funds to the appropriate parties in accordance with their rightful claims.

3. How we search for and locate our client: Our team involves extensively trained research professionals, skip tracers, and private investigators who employ a wide range of tools and techniques to locate our clients. We leverage various subscription databases and online public record databases, and we go to great lengths, including reaching out to relatives and former neighbors, to track down our clients. This aspect of the recovery process is both time-consuming and costly, often spanning from one month to several years to complete. We dedicate significant resources to ensure a thorough and comprehensive search to successfully locate our clients and proceed with the recovery process.

4. You will be contacted by a Claims Manager: Upon becoming a potential client, you will be assigned a dedicated claims manager who will oversee your case. The claims manager will initiate contact with the party of interest and assess the most suitable approach to facilitate the claiming process of the funds on your behalf. Subsequently, the claims manager will draft a straightforward contingency agreement that clearly outlines the terms of the transaction. This agreement serves as a transparent and concise document that ensures both parties are aware of the agreed-upon terms throughout the process.

5. Process of preparing and submitting claims:

• The preparation of the documents: Upon your decision to become a client of Florida Bureau of Unclaimed Funds, our team of experienced claims processors takes charge of preparing all the necessary documentation, including documents, pleadings, declarations, and affidavits. These meticulously prepared materials are vital in documenting and substantiating your rightful ownership or entitlement to the assets or funds in question. Our dedicated claims processors ensure that all required paperwork is accurately and comprehensively completed to support your claim effectively.
• Getting the documents to the client: Following the preparation of the required documents, our claims processors take the necessary steps to arrange for their delivery to the party of interest. The objective is to ensure that the documents are promptly executed by the relevant party and subsequently returned to Florida Bureau of Unclaimed Funds. This streamlined process enables us to efficiently proceed with the necessary actions to pursue your claim effectively.
• Your claim is created and validated for processing: Once the executed documents are received by our claims processing department, they are meticulously reviewed and assembled into a comprehensive claim package. This claim package then undergoes two additional levels of rigorous quality control checks to ensure accuracy and completeness. Our dedicated team diligently scrutinizes every aspect of the claim package, leaving no room for errors or omissions. Only after passing these meticulous quality control checks is the claim package deemed ready for filing with the holder of the assets or funds. This meticulous process guarantees that your claim is presented in the most thorough and professional manner possible.
• Filed claim notification to the client: To keep our clients informed and updated throughout the claims process, we promptly send a confirmation letter once the claim has been submitted. This letter serves as a notification to our clients, specifying the date when their claim was officially submitted. Additionally, we provide an estimated timeline for when they can expect to receive payment. This proactive communication ensures transparency and helps our clients stay informed about the progress of their claim, offering them peace of mind and clarity regarding the expected payment timeframe.

6. Communicating and following up with our client: Our dedicated claims processing team takes charge of handling all correspondence and inquiries from the asset holders. They promptly address any questions or concerns that may arise during the claims process, ensuring effective communication and timely responses. Our team also works diligently to adhere to all designated timelines to ensure the smooth progression of the claim. In the rare circumstance where outside legal assistance becomes necessary to secure the payment, Florida Bureau of Unclaimed Funds takes full responsibility for managing the entire process. We handle all aspects of the legal proceedings and advance any expenses associated with it. Our aim is to alleviate any potential burden or obstacles, allowing our clients to focus on the successful recovery of their assets without additional financial strain.

7. How is your claim paid: Once your claim is approved by the asset holder, we will promptly notify you of the successful outcome. Upon receiving the funds, we will proceed to prepare a check for you, accompanied by a comprehensive final accounting statement. This statement will provide a detailed breakdown of the recovered funds and any associated expenses, ensuring transparency and clarity regarding the financial aspects of the claim. In addition, we highly value your feedback, and as part of our commitment to excellence, we will also include a customer survey with the check. Your input and insights are invaluable to us as we continually strive to enhance our services and exceed client expectations.